Aquariums
R Us provide customers with their full entitlement under Australian
law and aim to supply goods that are of merchantable quality, fit for
purpose and resemble samples shown, not withstanding slight variations
in hand made items, timber pattern and colour staining.
Please choose your goods carefully, because we are not required to refund
items that have been subject to accidental damage, misuse and negligence.
Under the Sale of Goods act, customers are not entitled to a refund
where they change their minds or make incorrect product choices. Consequently,
while we are happy provide assistance on product specifications and
use, we are therefore unable to guarantee that particular outcomes will
fully meet customer expectations in specific circumstances and may consider
offering a product exchange to achieve better outcomes.
Products returned as faulty items must be returned to the place of purchase
and accompanied by their proof of purchase, such as your official receipt,
however under some circumstances a bank statement may also be considered,
but not guaranteed. Customers should note that warranties are not absolute
guarantees that lead to automatic refunds in all circumstances and common
sense should prevail. Items deemed consumables such as impellers, diaphragms,
filter materials and light tubes for example which are used up in the
process of operation will be replaced from time to time at the owners
expense. Other items may not cover specific damage such as broken glass
in tanks, glass heaters or light tubes for example, so consumers should
check these items and seek advice prior to purchase.
Most manufacturers offer a 12 month warranty, however this can vary
from 6mths for cheaper, disposable items to 5yrs on higher end purchases.
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